General terms

ABOUT US

We are a group of owners that share a website. Our role is to help connect you with the best property and allow you to communicate directly with the owner or listing agent. We do encourage you to book online and communicating directly with an owner first helps ensure there are no hidden surprises when you rent a property.

General terms and conditions

  • Inquiries and reservations are accepted through our web site (e-mail or contact form)
  • For reservation to become valid, the user must pay an advance arranged with the owner or the apartment agent within the time specified in the arrangement
  • Advanced payment can be made by bank transfer. All data for payment will be sent by e-mail as well as an acknowledgment of the reservation after fullfiling the above conditions
  • The stated price of rental price includes cleaning service and tourist tax
  • The prices are informative and the owner has the right to change them
  • The owner reserves the right to refuse a reservation in the event that the customer does not settle advanced payment of reservation within the time specified in the invitation to pay
  • Upon payment of the advance or the total amount, the customer fully accepts the general booking conditions
  • Renter provides accommodation services and other services according to the published information, description and schedule in accordance with the submitted offer or a reservation
  • The accommodation units are described according to the official categorization of the authorized institution, and based on onsite assessment of the offer

 

Payment methods

1. Payments from the Croatian bank account
Guests can forward payment by payment slip to the account according to the instructions in the host’s offer.
2. Payment by bank transfer from abroad
This method of payment refers exclusively to foreign clients.
By bank transfer, it is necessary to transfer the booking amount in foreign currency account according to the instructions in the host’s offer.
Note: bank fees are paid by the customer.

Obligations of the buyer

  • Have valid travel documents and submitt them to the owner upon arrival in order to regulate the law
  • Respect the customs and currency regulations
  • To obey house rules in accommodation units and to cooperate with service providers in good faith
  • In cases of non-compliance with these obligations, the buyer shall bear the costs and be responsible for damages. Confirming the reservation, the customer agrees to, if he or she has made any damage, they will pay for the caused damage